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BBB Accredited

As more and more shopping turns to online businesses, ensuring that you are choosing a reliable, trustworthy company is increasingly important.

We're here to put your mind at ease when it comes to shopping online for Burlap!

Our parent company, A2Z Recognition, has been a BBB Accredited company since August 2009.

What is an accredited Better Business Bureau (BBB) company?

In part, "If a business has been accredited by the BBB, it means BBB has determined that the business meets accreditation standards which include a commitment to make a good faith effort to resolve any consumer complaints....BBB Code of Business Practices represents standards for business accreditation by BBB. Businesses based in the United States and Canada that meet these standards and complete all application procedures will be accredited by BBB.  The Code is built on the BBB Standards for Trust, eight principles that summarize important elements of creating and maintaining trust in business."1

The Standards of Trust are composed of the following:

"Build Trust
Establish and maintain a positive track record in the marketplace.

Advertise Honestly
Adhere to established standards of advertising and selling.

Tell the Truth
Honestly represent products and services, including clear and adequate disclosures of all material terms.

Be Transparent
Openly identify the nature, location, and ownership of the business, and clearly disclose all policies, guarantees and procedures that bear on a customer's decision to buy.

Honor Promises
Abide by all written agreements and verbal representations.

Be Responsive
Address marketplace disputes quickly, professionally, and in good faith.

Safeguard Privacy
Protect any data collected against mishandling and fraud, collect personal information only as needed, and respect the preferences of consumers regarding the use of their information.

Embody Integrity
Approach all business dealings, marketplace transactions and commitments with integrity."
2

Sources:
1) http://www.bbb.org/us/Business-Accreditation-Standards/
2) http://www.bbb.org/us/bbb-standards-for-trust/