Please review all of the Terms and Conditions below. Your use of our website, and/or an order placed with our company is in accordance with the following terms and conditions.

All orders are subject to our acceptance at our home office in our sole and absolute discretion. We may reject any order for any reason, or for no reason. Prior to confirmation of our acceptance either by our shipping the goods or by our sending confirmation in writing, we have no obligation or liability whatsoever with respect to any order that may have been placed, provided, however, that on orders which we do not accept we acknowledge the obligation to refund any money that may have been received by us through credit card transactions or otherwise. Our discretion to accept or reject any order applies regardless of how the order was placed.

Ordering and Order Cancellations

All orders are considered firm, including phone-in/verbal orders (once approved). We cannot guarantee any request to cancel or modify an order if production has already begun. There are no order cancellations accepted once production has begun on any custom or specialty products (items that are not a stock size).

Order Production Time

Most orders with a paid shipping method selected (that is, not a Free Shipping promotion) are processed and shipped within 4 business days. Orders with Free Shipping selected have a longer production time, and delivery can be up to 2 full weeks after an order is placed. Certain circumstances may delay order processing beyond this time frame, and should this occur the customer will be notified as soon as possible. We encourage customers to contact us if they have a specific due date for delivery.


Credit Cards: We accept the following credit cards for payment: Visa, MasterCard, Discover, and American Express. We also accept debit cards issued by Visa or MasterCard.

PayPal: We accept PayPal for payment.

Check: Check payments are considered pre-payments, and order processing/shipping will not take place until funds have cleared in our bank. Please contact us for information on check payments.

Purchase Orders: Government agencies and academic schools, colleges, and universities may fax or email a purchase order for term billing (Net 15). For purchase orders with a total over $5,000.00, a 50% deposit of the grand total is required, with the remaining balance due on Net 15 terms. Please note that we reserve the right to refuse the offer of net terms, billing, and purchase orders upon our sole discretion. Please contact us for information on submitting a Purchase Order.

International Customers: All payments must be made in U.S. Dollars (USD) and we are not responsible for currency conversions or any applicable surcharges for converting foreign currencies to U.S. Dollars by your issuing credit card company or bank.


All shipments are FOB plant using the shipping method chosen and paid for by the customer. For orders where the customer selects a Free Shipping promotion, we will choose the carrier and method of our choice.

We are not responsible for shipping carrier delays that are caused by factors beyond our control. Once a package is in the hands of the shipping carrier, shipping factors are considered beyond our control.

A. DAMAGE CLAIMS, LOST SHIPMENTS, AND REIMBURSEMENT: In order to file a damage claim with the shipping carrier, inspect the contents of your shipment immediately and notify the driver of any signs of damage at the time of delivery. The carrier may request to inspect the damaged package(s) to determine the cause of damage and verify proper packing materials were used. They may inspect the package at the receiver's site, and/or may collect the package for inspection. Retain all packaging and materials for such inspections.

If a claim with a shipping carrier for lost and/or damaged shipments is granted (approved), the purchaser will need to wait for our restitution from the shipping carrier before the appropriate restitution amount is credited to the customer.

B. REFUSAL OF SHIPMENT: Refusing a shipment will be considered abandonment and will not relieve the purchaser of the obligations specified within this agreement. All charges that are billed to us for return freight and/or storage will be billed back to the purchaser.

C. SHIPPING METHOD AND TRANSIT TIMES: Unless otherwise indicated, orders will ship FOB plant using the method chosen by the customer, except for the Free Shipping promotion – when applicable – where we choose the carrier and method.

Please ensure that you have provided us a shipping address where a signature can be obtained by the shipping carrier. If a shipment is returned to us by a carrier due to multiple unsuccessful attempts to acquire a signature, the outbound shipping cost and any return shipping cost/fees will be billed back to the purchaser.

D. INCORRECT ADDRESSES FOR SHIPMENTS IN TRANSIT: We ship each order to the customer provided address (or the address listed on the invoice that is approved by the customer for manual orders). If a shipment is already in transit and the address has to be changed, each carrier charges different fees to correct a shipping label. For example, UPS/FedEx Ground shipments have a fee that is typically $16.00 - $16.40 per box in the shipment. There may also be additional transportation fees applied by the carrier to re-route a shipment. The purchaser will be responsible for any applicable fees imposed by the carrier to re-route a shipment to a different address. We will only charge customers what the carrier charges us to do so.

International Shipping (Duties, Tariffs, Taxes, and Fees)

For orders shipping outside of the United States, the purchaser/receiver of shipment is solely responsible for any duties, tariffs, brokerage fees, customs, local taxes, and/or any other such fee(s) imposed by any third party, unless prior arrangements have been made with our company. International shipments are subject to inspection by intermediaries, and we are not responsible for any shipping delays when the package is in customs.


All returns must be made within 10 days of delivery and be pre-approved by having a Return Authorization Number (RA#). Please open and inspect all contents immediately upon delivery.

All returned items must be in the same new, unused, and unlaundered condition as they were originally shipped. Custom products, including custom sizes and cut yardage of fabric, and/or items purchased from our Clearance section are not eligible for returns or refunds. Returned products are subject to inspection before a refund is processed. Returned products are subject to inspection before a refund is processed.

Note: Under no circumstance is the original outbound shipping refundable, including Ground service, Expedited (Air) service, or Freight service.

RETURNS - there is a 30% restocking fee on all returned merchandise received back at our warehouse (why a restocking fee?). The customer will be refunded the amount of the returned merchandise only, minus the restocking fee, once we receive the returned product(s). Customer is responsible for arranging the return of all products and any associated costs of returning the items.

DEFECTS OR INCORRECT ORDERS - If any items delivered are defective, incorrect items were shipped, or any part of your order is missing, we will correct it at our expense. INSPECT YOUR ORDER IMMEDIATELY UPON RECEIPT AND NOTIFY US WITHIN 10 DAYS OF DELIVERY. Corrected orders will be shipped only using the same method (or equivalent in transit time) that was chosen by the customer in their original order – we will not correct such errors using an expedited shipping method unless that was the original shipping method chosen.

Size Tolerances for Finished Products

Though we make every attempt to produce precise dimensions on finished products, because all sewn fabric items are cut and sewn by hand, they have standard tolerances on the finished size that are considered by us to be acceptable, as follows: all sewn items within +/- 1” on the height, length, and/or width.

Third Party Shipping Accounts

We do not ship on any third party shipping accounts. All shipping charges must be pre-paid and shipped using our account with a carrier.

Fabric Dye Lots and Electronic Rendering of Colors

As with any fabric textile, dye lots may vary. Electronic devices may display colors differently from the actual product. Never rely solely on how colors are shown on your electronic device. We offer free swatch samples for our customers to look at the color(s) in person prior to ordering. Please contact us for details.


A complete outline of our privacy statement can be found on our website (, or can be sent as a document upon request.

Intellectual Property

Unless otherwise stated, all text, descriptions, logos, software, images, and web design are the sole property of or are licensed by and/or its parent company A2Z Recognition Products, Inc. and may not be reproduced, retransmitted, republished, or otherwise copied without written consent. All rights are reserved. Unauthorized use may result in civil and/or criminal penalties. We may use logos or images other than our own for illustrative purposes. These logos and images are not our property and do not represent an endorsement for our products.

Sales Tax

For domestic (United States) orders, sales tax is charged to orders that are shipped to states that require us to collect and remit sales tax. The list of states will continuously evolve under the guidelines set forth by each individual state as it pertains to their criteria for sales volume, transaction totals, collection start dates, etc. Also, any order that is picked-up at our location in Georgia is subject to sales tax.

Any organizations that are tax exempt must provide us with a completed Tax Exempt Certificate (and in Georgia, we must also retain a copy of a GA Form ST-5). Although we only collect sales tax for orders being shipped to a taxable state, you may be subject to a user tax in your state or physical location. Please consult an accountant for details.

For international orders (outside of the United States), your country will likely have various taxes owed; unless otherwise arranged with us prior to shipping, any such taxes and fees are the sole responsibility of the recipient.

Typographical Errors

In the event that an item is listed on our website, shopping cart, price quote, sales order, and/or invoice at in incorrect price due to a typographical error, we reserve the right to cancel the order for a full refund or agree with the customer to the amended (correct) price. The same condition applies to quotations provided verbally and/or electronically (such as email or fax).

Back Orders

In cases of back orders, the customer may choose to have a partial shipment of any in-stock items ordered and wait for the back ordered item(s) to come in stock, receive a refund for the amount of the back ordered item(s), or receive a full refund for the amount of the back ordered and in-stock items.

Terms of Sale

A2Z Recognition Products, Inc. products are warranted to be free from defects in material and workmanship for a period of ninety days from the date of shipment. A2Z Recognition Products, Inc., at its sole option, will repair or replace any defective merchandise during this warranty period so long as it meets the return guidelines detailed prior (i.e., unlaundered, unused, etc.). There are no other warranties, expressed or implied, including, but not limited to, the implied warranty of merchantability and fitness for any particular purpose. All such warranties are expressly and specifically disclaimed. Unless specifically agreed to, in writing, A2Z Recognition Products, Inc. will not be held responsible for missed delivery dates or the performance of third parties, including but not limited to shipping companies. In no event will A2Z Recognition Products, Inc. be liable for any direct, special, incidental, or consequential damages or lost profits.

Limitations of Liability and Damages


Governing Law and Venue

The interpretation and enforcement of any order placed hereunder and/or any provision of these Terms and Conditions shall be governed by the laws of the State of Georgia without reference to its choice of law rules. For the purposes of any action, dispute, claim or controversy between the parties in connection herewith, the parties irrevocably consent to the exclusive jurisdiction and venue of the state or federal court for the county or district wherein Roswell, Georgia (or Fulton County, Georgia) is located. Notwithstanding the foregoing, any final judgment of such court against a party may be enforced in any court or jurisdiction where such party’s assets may be found.

Force Majeure

We shall not be liable for failure to fulfill any obligation hereunder if that failure is caused, directly or indirectly, by flood, communications failure, extreme weather, fire, earthquake or other natural calamity or act of God, malicious acts of third parties, labor disputes, civil disorders, acts of governmental agencies, or any other causes beyond our reasonable control.

Additional Notes

We reserve the right to modify,suspend, or cancel any policy at any time in the future, though any and all terms and conditions outlined at the time of a customer's approval and/or placement of order are binding.

These Terms and Conditions were last modified on December 28, 2018.

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