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Restocking Fees

Why do returns have restocking fees?

It's not pleasant, but unfortunately it's necessary. Restocking fees are common in the linen textile industry for a variety of reasons
- particularly for companies like us that sew our made-to-order products in the U.S.A.

Hopefully the points below can help explain why they are assessed.

-Our products aren't prepackaged or regularly stocked on shelves. Consider an example of a clothing store. They get bulk products in a few sizes (small, medium, and large) and colors (red, white, and blue). When a return is needed the product(s) are simply placed back on the appropriate clothing rack. We differ from that model because our sewn Faux Burlap items are made to order here in the United States, and have a variety of combinations. When we receive a return it can sit in a box on a shelf for months before another customer purchases that exact size in that exact color.

-Returns require a fair amount of labor. When a return is received, it has to be unpacked (and counted if more than one item), and then thoroughly inspected to ensure that the condition is in perfect order for resale. We then have to repackage the item(s), enter the return details into a database system, and restock them on a shelf.

-We don't get reimbursed for free shipping or packaging. For customers who received free shipping, remember that it wasn't free for us (we wish!). We are still obligated to pay our shipping bill each month, regardless if an order was returned. Similarly, the box company, tape company, and packaging material company doesn't credit our account for materials used in packing an order that is returned.

-We don't profit from restocking fees. In fact, even with the fee we still have some degree of loss on the overall order. The fee is simply to help us recoup some of the expenses incurred for inspecting, repacking, and restocking the returned merchandise.

-Let us help you avoid needing a return. Free swatch samples are available upon request -- we even pay the postage for the samples.
Our sales staff can also assist you with sizing advice before you place your order. Let us know how else we can help, because we don't want you to have to pay for a return restocking fee.