All orders are subject to our acceptance at our home office in our sole and absolute discretion. We may reject any order for any reason, or for no reason. Prior to confirmation of our acceptance either by shipping the goods or by sending confirmation in writing, we have no obligation or liability whatsoever with respect to any order that may have been placed. On orders we do not accept, we acknowledge the obligation to refund any money received by us through credit card transactions or otherwise. Our discretion to accept or reject an order applies regardless of how the order was placed.
Ordering and Order Cancellations
All orders are considered firm, including phone-in and verbal orders once approved. We cannot guarantee any request to cancel or modify an order if production has already begun. There are no order cancellations accepted once production has begun on any custom or specialty products, meaning items that are not a stock size.
Order Production Time
Most orders are processed and shipped within 4 business days. Certain circumstances may delay order processing beyond this time frame. Should this occur, the customer will be notified as soon as possible. We encourage customers to contact us if they have a specific due date for delivery.
Payments
Credit Cards: We accept Visa, MasterCard, Discover, American Express, and debit cards issued by Visa or MasterCard.
PayPal: We accept PayPal for payment.
Check / ACH / Wire: These payment methods are considered pre-payments, and order processing and shipping will not take place until funds have cleared in our bank. Please contact us for information on check payments and bank information for ACH or wire payments.
Purchase Orders: Government agencies and academic schools, colleges, and universities may email a purchase order for term billing, Net 30. For purchase orders with a total over $5,000.00, a 50% deposit of the grand total may be required, with the remaining balance due on Net 30 terms. We reserve the right to refuse the offer of net terms, billing, and purchase orders at our sole discretion. Please contact us for information on submitting a purchase order.
International Customers: At this time, we do not ship outside of the USA. If you have a freight forwarder in the US, please contact us to see if that is a viable option.
Shipping
All shipments are FOB plant using the shipping method chosen and paid for by the customer. We are not responsible for shipping carrier delays caused by factors beyond our control. Once a package is in the hands of the shipping carrier, shipping factors are considered beyond our control.
Damage Claims, Lost Shipments, and Reimbursement: To file a damage claim with the shipping carrier, inspect the contents of your shipment immediately and notify the driver of any signs of damage at delivery. The carrier may request to inspect the damaged package or packages to determine the cause of damage and verify proper packing materials were used. Retain all packaging and materials for such inspections. If a claim for lost or damaged shipments is granted, the purchaser must wait for our restitution from the shipping carrier before the appropriate restitution amount is credited to the customer.
Refusal of Shipment: Refusing a shipment will be considered abandonment and will not relieve the purchaser of the obligations specified within this agreement. All return freight and storage charges billed to us will be billed back to the purchaser.
Shipping Method and Transit Times: Unless otherwise indicated, orders will ship FOB plant using the method chosen by the customer. Please provide a shipping address where a signature can be obtained by the shipping carrier. If a shipment is returned to us after multiple unsuccessful attempts to acquire a signature, the outbound shipping cost and any return shipping costs or fees will be billed back to the purchaser.
Incorrect Addresses for Shipments in Transit: We ship each order to the customer-provided address, or the address listed on the invoice that is approved by the customer for manual orders. If a shipment is already in transit and the address must be changed, the purchaser is responsible for any fees imposed by the carrier to re-route the shipment. We will only charge customers what the carrier charges us.
Returns
All returns must be made within 10 days of delivery and be pre-approved by having a Return Authorization Number, or RA#. Please open and inspect all contents immediately upon delivery.
All returned items must be in the same new, unused, and unlaundered condition as originally shipped. Custom products, including custom sizes and cut yardage of fabric, and items purchased from our Clearance section are not eligible for returns or refunds. Returned products are subject to inspection before a refund is processed.
Under no circumstance is the original outbound shipping refundable, including Ground service, Expedited Air service, or Freight service. There is a 50% restocking fee on all returned merchandise. The customer will be refunded the amount of the returned merchandise only, minus the restocking fee, once we receive the returned products. Return shipping is at the customer’s expense, and the customer is responsible for arranging the return of all products.
Defects or Incorrect Orders: If any delivered items are defective, incorrect, or missing, we will correct it at our expense. Inspect your order immediately upon receipt and notify us within 10 days of delivery. Corrected orders will be shipped only using the same method, or equivalent transit time, chosen for the original order.
Size Tolerances for Finished Products
Though we make every attempt to produce precise dimensions on finished products, all sewn fabric items are cut and sewn by hand. Finished sewn items within +/- 1 inch on the height, length, and/or width are considered acceptable.
Third Party Shipping Accounts
We do not ship on any third party shipping accounts. All shipping charges must be pre-paid and shipped using our account with a carrier.
Fabric Dye Lots and Electronic Rendering of Colors
As with any fabric textile, dye lots may vary. Electronic devices may display colors differently from the actual product. Never rely solely on how colors are shown on your electronic device. We offer free swatch samples for customers to look at colors in person prior to ordering. Please contact us for details.
Privacy
A complete outline of our privacy statement can be found on our website at theburlapshop.com/Privacy-Policy.html, or can be sent as a document upon request.
Intellectual Property
Unless otherwise stated, all text, descriptions, logos, software, images, and web design are the sole property of or are licensed by TheBurlapShop.com and/or its parent company A2Z Recognition Products, Inc. and may not be reproduced, retransmitted, republished, or otherwise copied without written consent. All rights are reserved. Unauthorized use may result in civil and/or criminal penalties. We may use logos or images other than our own for illustrative purposes. These logos and images are not our property and do not represent an endorsement for our products.
Sales Tax
For domestic United States orders, sales tax is charged to orders shipped to states that require us to collect and remit sales tax. The list of states will continuously evolve under the guidelines set forth by each individual state. Any order picked up at our location in Georgia is subject to sales tax.
Organizations that are tax exempt must provide us with a completed Tax Exempt Certificate, and in Georgia we must retain a copy of a GA Form ST-5. Although we only collect sales tax for orders shipped to a taxable state, you may be subject to a use tax in your state or physical location. Please consult an accountant for details.
For international orders outside of the United States, your country will likely have various taxes owed. Unless otherwise arranged with us prior to shipping, any such taxes and fees are the sole responsibility of the recipient.
Typographical Errors
If an item is listed on our website, shopping cart, price quote, sales order, and/or invoice at an incorrect price due to a typographical error, we reserve the right to cancel the order for a full refund or agree with the customer to the amended, correct price. The same condition applies to quotations provided verbally and/or electronically.
Back Orders
In cases of back orders, the customer may choose to receive a partial shipment of in-stock items and wait for the back ordered items, receive a refund for the back ordered items, or receive a full refund for the back ordered and in-stock items.
Terms of Sale
A2Z Recognition Products, Inc. products are warranted to be free from defects in material and workmanship for a period of ninety days from the date of shipment. A2Z Recognition Products, Inc., at its sole option, will repair or replace any defective merchandise during this warranty period so long as it meets the return guidelines detailed above. There are no other warranties, expressed or implied, including the implied warranty of merchantability and fitness for any particular purpose. All such warranties are expressly and specifically disclaimed. Unless specifically agreed to in writing, A2Z Recognition Products, Inc. will not be held responsible for missed delivery dates or the performance of third parties, including shipping companies. In no event will A2Z Recognition Products, Inc. be liable for any direct, special, incidental, or consequential damages or lost profits.
Limitations of Liability and Damages
We shall have no liability to you or any other individual or entity for any loss of profits, loss of sales or opportunities, or any incidental, consequential, or special loss or damage of any kind or nature, including exemplary or punitive damages. The total liability of TheBurlapShop.com or its parent company, A2Z Recognition Products, Inc., shall not exceed the total purchase price paid by you for the products corresponding to your claim. This limitation of liability applies even if the express warranties set forth in this agreement fail in their essential purpose.
Governing Law and Venue
The interpretation and enforcement of any order placed hereunder and/or any provision of these Terms and Conditions shall be governed by the laws of the State of Georgia without reference to its choice of law rules. For any action, dispute, claim, or controversy between the parties in connection with this agreement, the parties irrevocably consent to the exclusive jurisdiction and venue of the state or federal court for the county or district where Roswell, Georgia, or Fulton County, Georgia, is located. Any final judgment of such court against a party may be enforced in any court or jurisdiction where that party’s assets may be found.
Force Majeure
We shall not be liable for failure to fulfill any obligation hereunder if that failure is caused, directly or indirectly, by flood, communications failure, extreme weather, fire, earthquake or other natural calamity or act of God, malicious acts of third parties, labor disputes, civil disorders, acts of governmental agencies, or any other causes beyond our reasonable control.
Additional Notes
We reserve the right to modify, suspend, or cancel any policy at any time in the future, though all terms and conditions outlined at the time of a customer’s approval and/or placement of order are binding. These Terms and Conditions were last modified on August 6, 2026.